Welcome to Acqua Medical Centre


Our medical centre opens

  • Monday to Friday: 10am - 5pm.
  • Saturday 10 - 1pm

See our office hours
Call For Appointment

604 279 8881

We are a Family Practice Clinic. We are NOT a Walk In Clinic.

Call us to make an appointment for our medical services.

We speak both English & Cantonese in our office.

COVID-19 Info

COVID-19 is here in BC, and information about this virus is coming in all directions in alarming rates. Some of the information you are getting may not be accurate or up to date, since the pandemic is so rapidly developing.

Please refer to trusted sources of information such as

In particular, as of March 16, 2020, BC is shifting away from testing all probable cases of COVID-19 in the community to targeted testing of select populations:

  • Hospitalized, or likely to be hospitalized
  • Health care workers
  • Residents of long term care facilities
  • Part of an investigation of a cluster or outbreak.

If you are having mild to moderate symptoms, but you are not one of the target testing groups, you will likely not be tested. To see what you should do instead, please visit this interactive Online Self-Assessment Tool.

During the outbreak, we are also offering a MSP-insured virtual clinic (phone or secure video conferencing) for our patients.

Please call our clinic to book an appointment

Virtual Clinic

Our Services

At our practice we strive to provide you with the most up-to-date, evidence based management of your medical concerns, in a caring, non-judgmental and confidential setting.

We further strive to deliver these services on time, taking into account our publicly funded health care system

We offer the following services:

  • Full spectrum Family Practice (all ages)
  • Baby and Infant care including vaccinations
  • Routine exams, including Pap Smears
  • Referral to appropriate Specialists and Allied Health Services
  • Worksafe BC and ICBC Claims

Our Team

Dr. Angela Shen BSc, MS, FCFP
Dr. Denise Chan BSc. Pharm, MD, FCFP
Dr. Teri Tien BMSc, MD, CCFP
Dr. Jeffrey Hwang BSc, DC
Peggy Lee RMT

Office Hours

Our Policy

Patients are welcome to be a part of our practice regardless of their religious affiliation, race, primary language, country of origin, physical/cognitive abilities, sexual orientation, gender identity, relationship status or socioeconomic position.

We will try our best to use the most up-to-date medical information to guide and personalize your care.

We encourage full transparency during all the visits. Full honesty allows us to provide the best care possible.

Confidentiality is a patient right, and your personal information will be protected. There are, however, rare circumstances in which information collected during your visits may be shared with the appropriate authorities (namely if there is a concern RE: your imminent personal safety, or the safety/abuse of minors/dependents/elders).

Our physicians at Acqua Medical Centre expect respect for all members of the medical team. We have a zero-tolerance policy for harassment of any sort. Any acts of harassment and/or violence towards the physicians, staff members, learners or other patients will not be tolerated and will result in an immediate discontinuation of the therapeutic relationship and termination from the practice.

General Information:

Whether it is in person or a virtual appointment we respect your time and ours and we will strive to remain as punctual as possible. It is best to be at least 5 minutes early for all scheduled appointments. Sometimes we may be running late as visits become more complicated. Due to the length of each appointment, we may not be able to address every concern. Depending on the nature of your concerns, we may only be able to address 1-2 items per visit. This ensures high quality care, and keeps us on time for all our patients as much as possible.

Booking Appointments:

Appointments can be made in person at the office or by calling the office phone number. In order to make sure we can book adequate time for your appointment - we will ask you for at the time of booking what concern/reason you are asking to be addressed. Please also alert us if there will be any paperwork involved as this may require either more time or another appointment.

Late Policy:

We understand that circumstances may prevent you from arriving to your appointment on time. If this is the case, we hope to get a phone call within at least 5 minutes of (before or after) your appointment start-time. If you arrive late with appropriate notification, you will have to wait until there is available time to be seen. In some cases, you may need to be rescheduled. If you arrive late without appropriate notification, you will likely need to be rescheduled. If you arrive more than 30 minutes late without appropriate notification you may be subject to the no-show policy.

Cancellation Policy:

All scheduled appointments must be cancelled at least 24 hours prior to the appointment start-time. If this condition is not met, patients may be subject to the no- show policy. If our doctors need to cancel your appointment for any reason, our staff will make their best efforts to reschedule your appointment as soon as possible.

No-Show Policy:

You will be charged a no-show fee of $50. You will not be allowed to book an appointment with any of the doctors of this Clinic for any reason until the no-show fee is paid in full. Our physicians may make exceptions to this policy on a case-by-case basis.

Our physicians do not routinely renew prescriptions by fax or phone. We will ensure to prescribe enough medications and refills to last until your next visit. It is your responsibility to ensure you have a follow-up visit prior to your medication running out.
If you are on high doses of opioids, benzodiazepines, or hypnotics it is expected that you will be willing to work together to lower these medications to safer doses.
The physicians of Acqua Medical Centre are Canadian Board Certified Medical Doctors. We practice science/evidence-based medicine. We respect our patients’ decisions to pursue alternative and naturopathic medicine to complement their care. However, we will not prescribe any alternative medicines. We will not be ordering or taking responsibility for any tests/medications your alternative practitioner has recommended to you.
Our clinic advocates and believes that all our patients have their routine childhood and adult vaccinations. If you or your children have not received their set of routine vaccinations, we kindly ask you to consider another medical clinic . This is to protect our other patients who may be immunocompromised or at risk of serious harm if they were to contract a communicable illness by the unvaccinated.
There are many services that are not covered by MSP. The list is extensive and generally includes sick notes, forms, cosmetic procedures, medico-legal services and certain driver’s physicals.The costs of these uninsured services are outlined on a separate document.
Our physicians are interested in training for the next generation of physicians. We ask that if medical learners are present, you consider participating in their learning experience. However, this is optional and not a requirement to register as one of his patients.
Please be aware that termination of the physician-patient relationship may occur in the following situations:
  1. Harassment and/or violence as described above
  2. Excessive use of outside walk-in clinics
  3. Routinely showing up late to appointments or missing appointments (even if no-show fees are paid)
  4. Significant breakdown in the physician-patient relationship, including irremediable differences in philosophy of care
  5. If the practice size is decreased/reduced for any reason
Please note that this list is not exhaustive, and there may be circumstances not listed above that result in termination of the physician-patient relationship.

Contact Us

Call For Appointment

604 279 8881

118-5811 Number 3 Rd, Richmond, BC V6X 4L7

Fax 604 244 9222